SHIPPING POLICY
Last Updated: March/2026
Thank you for choosing Royal Signature.
This Shipping Policy explains order fulfilment, delivery, tracking, and shipping conditions for purchases made on:
Royal Signature is currently operated under Czech sole trade licensing regulations.
Orders are fulfilled from:
- Prague, Czech Republic
- Partner warehouses within the European Union depending on inventory availability
1. Shipping Policy Overview
All orders are subject to quality inspection before dispatch.
After shipment, customers will receive an email confirmation including:
- Tracking number
- Courier partner information
- Shipment tracking link
By placing an order, you agree to the shipping conditions described in this policy.
2. Order Processing Time
Standard order processing time is:
- 3–5 business days for regular orders
- 5–7 business days during promotional periods or high demand
Orders placed on weekends or public holidays will be processed on the next business day.
In exceptional circumstances such as inventory or operational delays, customers will be notified via email.
3. Shipping Regions & Estimated Delivery Time
| Region | Estimated Delivery |
| Czech Republic | 3–5 business days |
| European Union | 3–10 business days |
| United Kingdom | 5–12 business days |
| International Destinations | 10–25 business days |
Delivery times are estimates only and may be affected by:
- Customs clearance procedures
- Weather conditions
- Courier operational delays
- Peak seasonal periods
- Public holidays
Royal Signature does not guarantee exact delivery dates.
4. Shipping Partners
We use trusted logistics providers including:
- DHL / DHL Express
- DPD
- GLS
- FedEx
- Česká pošta
- PPL
- Zásilkovna or equivalent EU parcel networks
Courier selection may vary depending on destination and operational efficiency.
Tracking information will be provided once the order is dispatched.
5. Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
- Courier service selected
Shipping costs will be displayed clearly during checkout before payment confirmation.
Promotional free shipping offers may be applied periodically at our discretion.
6. VAT, Customs & Import Responsibility
For detailed taxation rules, please refer to our VAT Compliance Policy.
Customers outside the European Union may be responsible for:
- Import duties
- Local VAT/GST
- Customs processing fees
- Brokerage or handling charges
Royal Signature is not responsible for customs clearance delays or unpaid import fees.
7. Failed, Refused, or Returned Shipments
If a shipment is returned due to:
- Incorrect shipping address
- Package refusal
- Unclaimed delivery
- Failure to pay customs or import charges
We may refund the product price minus:
- Original shipping cost
- Processing fees
- Return shipping charges (if applicable)
If the return is caused by our operational error, we will cover reasonable additional costs.
8. Lost, Damaged, or Delayed Shipments
If your order is:
- Lost in transit
- Damaged during delivery
- Not delivered within the expected timeframe
Please contact us within 2 business days after the expected delivery date.
Provide:
- Order number
- Tracking information
- Photographic or video evidence if the package is damaged
After investigation, we may offer:
- Replacement
- Partial refund
- Full refund (depending on situation)
9. Address & Order Information Accuracy
Customers are responsible for providing accurate:
- Delivery address
- Recipient name
- Contact information
Once an order has been shipped, we generally cannot modify:
- Delivery address
- Shipping method
- Product selection
Please review order details carefully before confirming checkout.
10. Business Status Disclosure
Royal Signature currently operates as a Czech sole trader lifestyle e-commerce business.
Pricing, VAT treatment, and tax structure may change if business registration or tax obligations change in the future.
11. Contact Information
For shipping or delivery support:
Royal Signature
Pod Terebkou 1236/9, Nusle, 140 00 Prague-4
Prague, Czech Republic
🌍 www.royalsignature.eu
📧 Info@royalsignature.eu
Royal Signature — Elegant lifestyle products delivered with European reliability.
