Refund and Returns Policy

Last Updated: March/2026

Thank you for shopping at Royal Signature.

Royal Signature is a Czech lifestyle e-commerce business operating under sole trade licensing regulations.

This Return & Refund Policy is prepared in accordance with:

  • Consumer Rights Directive
  • Czech Civil Code

By placing an order on our website, you agree to the terms outlined below.

14-Day Right of Withdrawal (EU Cooling-Off Period)

Customers within the European Union have the right to withdraw from a purchase within 14 days without providing any reason.

The withdrawal period begins from:

  • The day you receive the product, or
  • The day a third party designated by you receives the product

To initiate a return, please contact:

📧 support@royalsignature.eu

Product Return Conditions

To be eligible for return, the product must be:

✔ Unused, unworn, and in resalable condition
✔ In original packaging
✔ Accompanied by all accessories and protective elements

Returns may be rejected if the product shows:

✘ Scratches, physical damage, or signs of wear
✘ Alterations, chemical exposure, or improper handling
✘ Missing packaging components

Fragrance, Attar & Hygiene-Sensitive Products

Due to hygiene and safety regulations:

  • Fragrances, oil-based attars, and similar personal-use products may not be eligible for return once opened or used.

The right of withdrawal may be limited if the product seal is broken, in accordance with EU hygiene product exemptions.

If the product arrives defective or damaged, standard defect claims still apply.

Custom, Personalized & Final Sale Items

The right of return does not apply to:

  • Custom or engraved products
  • Gift cards
  • Clearance or final sale items
  • Used or altered products

Return Shipping

For customer-initiated returns:

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using:

  • Tracked shipping
  • Insurance coverage for valuable items

Royal Signature is not responsible for lost return shipments.

Exchange Policy

Exchanges may be offered for:

  • Size adjustments (where applicable)
  • Product model replacement
  • Warranty-related replacements

Exchanges are processed after the returned product is received and inspected.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please notify us within 48–72 hours of delivery.

Please provide:

  • Order number
  • Photographs or video evidence
  • Packaging condition photos (if damaged during transit)

Depending on the severity of the issue, we may offer:

  • Replacement
  • Repair
  • Partial refund
  • Full refund

Refund Processing

Returned products will be inspected within 5–10 business days after receipt.

If the refund is approved:

  • Refunds will be issued to the original payment method
  • Processing time depends on banks and payment providers (typically 5–14 business days)

The following are generally non-refundable unless the product is defective:

  • Shipping costs
  • Customs duties
  • Payment service fees
  • Handling charges

Business Status Disclosure

Royal Signature currently operates as a Czech sole trader lifestyle e-commerce business. Pricing and tax treatment may be adjusted if VAT registration becomes mandatory or if the business structure changes in the future.

How to Request a Return

To initiate a return request, please email:

📧 support@royalsignature.eu

Include:

  • Full name
  • Order number
  • Reason for return
  • Supporting photos (recommended)

We aim to respond within 2–5 business days.

Contact Information

Royal Signature
Pod Terebkou 1236/9, Nusle, 140 00 Prague-4
Prague, Czech Republic
🌍 www.royalsignature.eu
📧 support@royalsignature.eu

Royal Signature — Elegant products, fair and transparent customer protection.