Privacy Policy
Who we are
Royal Signature (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you visit our website, create an account, place an order, or otherwise interact with us.
We process personal data in accordance with:
- General Data Protection Regulation
- Czech Data Protection Act No. 110/2019 Coll.
- Applicable EU consumer and e-commerce legislation
By using our website or services, you acknowledge this Privacy Policy.
Data Controller
The controller responsible for processing your personal data is:
Royal Signature
Identification Number (IČO): 23639423
Registered Office: Pod Terebkou 1236/9, Nusle, 140 00 Prague-4, Czech Republic
Email: privacy@royalsignature.eu
Website: www.royalsignature.eu For any privacy-related inquiries or to exercise your rights, please contact us at the email above.
Categories of Personal Data We Collect
We may collect and process the following categories of personal data:
A. Account & Registration Data
- Full name
- Email address
- Encrypted password
- Account preferences
- Login data (IP address, device type)
B. Order & Transaction Data
- Billing address
- Shipping address
- Phone number
- Purchase history
- Order details
- Returns and refund records
C. Payment Information
Payments are processed by secure third-party payment providers.
We do not store full card details.
We may retain:
- Payment reference numbers
- Transaction confirmation data
- Last four digits of payment card (where applicable)
D. Communication Data
- Email correspondence
- Customer support messages
- Reviews or feedback
- Social media interactions (if applicable)
E. Marketing & Analytics Data
- Newsletter subscription status
- Cookie identifiers
- IP address
- Device information
- Browsing behaviour on our website
For details, please see our Cookie Policy.
F. Social Login Data (If Used)
If you register via third-party authentication providers (e.g., Google, Facebook, Apple), we receive only the basic information required to create your account (such as name and email address).
We do not access your third-party passwords.
Legal Basis for Processing (GDPR Art. 6)
We process your personal data under the following lawful bases:
| Purpose | Legal Basis |
| Account creation & management | Contractual necessity (Art. 6(1)(b)) |
| Processing orders & delivery | Contractual necessity (Art. 6(1)(b)) |
| Payment processing | Contractual necessity (Art. 6(1)(b)) |
| Customer support | Contractual necessity (Art. 6(1)(b)) |
| Marketing emails & promotions | Consent (Art. 6(1)(a)) |
| Website analytics & performance | Consent (Art. 6(1)(a)) |
| Fraud prevention & security | Legitimate interest (Art. 6(1)(f)) |
| Accounting & tax compliance | Legal obligation (Art. 6(1)(c)) |
How We Use Your Personal Data
We use your data to:
- Process and deliver your orders
- Provide customer support
- Manage returns and refunds
- Send order confirmations and service emails
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Comply with legal and tax obligations
- Send marketing communications (only if consented)
We do not sell or rent your personal data.
Sharing of Personal Data
We may share personal data with trusted third parties strictly where necessary:
Payment Providers
Such as Stripe, PayPal, Klarna, or other licensed payment processors.
Logistics & Delivery Providers
Courier and shipping partners operating within the EU.
IT & Hosting Providers
Website hosting, cloud services, analytics tools, email marketing platforms.
Legal & Regulatory Authorities
Where required by law or to protect our legal rights.
All third parties are required to process personal data in compliance with GDPR and applicable data protection laws.
International Data Transfers
Some service providers (such as analytics or advertising platforms) may process data outside the European Economic Area (EEA).
Where international transfers occur, we ensure appropriate safeguards in accordance with GDPR, including:
- Standard Contractual Clauses (SCCs)
- European Commission adequacy decisions
Additional technical and organizational safeguards
Data Retention
We retain personal data only as long as necessary for the purposes described:
| Data Category | Retention Period |
| Account data | Until account deletion |
| Order & invoice records | Up to 10 years (legal requirement) |
| Marketing data | Until consent withdrawal |
| Analytics & cookies | 6–24 months depending on type |
| Customer service communication | Up to 3 years |
You may request deletion earlier where legally permissible.
Where we send your data
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
In the Czech Republic, the competent authority is:
Office for Personal Data Protection
Website: https://www.uoou.cz/
To exercise your rights, contact:
📧 privacy@royalsignature.eu
We may request identity verification before processing your request.
Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- SSL/HTTPS encryption
- Secure hosting infrastructure
- Encrypted payment processing
- Access restrictions for authorized personnel
- Regular system updates and monitoring
While we apply high security standards, no system can guarantee absolute security.
Automated Decision-Making
We do not engage in fully automated decision-making or profiling that produces legal or similarly significant effects without human involvement
Updates to This Privacy Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the website after updates constitutes acknowledgment of the revised policy.
Contact Information
Royal Signature
Pod Terebkou 1236/9, Nusle, 140 00 Prague-4
Prague, Czech Republic
📧 privacy@royalsignature.eu
🌍 www.royalsignature.eu
Royal Signature — Your privacy protected under European standards.
